Complaint Investigation Report

Allegation #2: Staff does not ensure resident needs are met. This allegation states R1 has difficulty sleeping due to noise and requests to be moved to a skilled nursing facility. LPA conducted interviews and reviewed records as stated above. LPA also conducted a facility observation. Based on observation, interviews, and record review, it was determined that facility is meeting R1’s showering needs as stated above in Allegation #1. Additionally, based on interviews and facility observation, it was revealed that excessive noise was not observed or correlated with lack of residents sleep. As a result, there is not a preponderance of evidence to conclude that facility is not ensuring resident needs are met. Therefore, this allegation is UNSUBSTANTIATED.

An exit interview was conducted with Anuradha Saini and a copy of this report was provided to Anuradha. Appeal Rights provided.