Complaint Investigation Report

Allegation #2: Staff did not ensure toilet paper was available to residents. LPA conducted facility observation on 4-7-23 and 3-24-23, and 3-9-23, and interviewed residents as noted above. Based on observation and interview, it was determined that facility has an adequate supply of toilet paper on hand. Additionally, LPA observed toilet paper in various rooms during facility tours to contain toilet paper available on holders as well as additional toilet paper stored in bathrooms. Interviews conducted revealed supplies including toilet paper are available consistently. As a result, there is not a preponderance of evidence to conclude that toilet paper is not available to residents. Therefore, this allegation is UNSUBSTANTIATED.

Allegation #3: Staff are not providing adequate food service to residents. LPA conducted facility observation on 4-7-23, 3-24-23, 3-9-23 and interviewed staff and residents as noted above. LPA also reviewed facility’s menu. Based on record review, interviews, and observation, it was determined that facility is serving food consistent with published menu. Additionally, interviews conducted did not reveal corroborated statements of inadequate food service. As a result, there is not a preponderance of evidence to conclude that staff are not providing adequate food service to residents, therefore, this allegation is UNSUBSTANTIATED.

As a result of this investigation, no citations are issued. An exit interview was conducted with Anuradha Saini and a copy of this report was left with Anuradha. Appeal rights provided.