Complaint Investigation Report

residents on a daily basis. Food items varied for breakfast, lunch, and dinner meals. In addition, there was a variety of food snacks as well that were made available to the residents at this time.

It was learned that sanitation and cleanliness was highly maintained and facility residents are not prohibited from gaining access to the food items but are expected to wash their hands to prevent contamination. It was learned that there were issues of contamination and cleanliness due to resident behaviors and personalities so facility personnel closely watched the food storage units to make sure that they were clean and maintained in compliance at all times. This was done in order to prevent any outbreaks due to poor food storage, preparation, and overall consumption of any food items at this time.

It was learned that this facility was vendorized to accept and retain Level 4I residents at any given time.

Based on a review of the facility forms and documents related to the facility residents, specifically for R1, it was learned that excessive behaviors, property destruction, and substance abuse were ongoing for this particular resident. A review of the Individual Program Plan (IPP), completed and dated on 08/19/2022 for R1, indicated that R1 was dealing with housing issues and meeting individual goals. It was observed that facility personnel were always maintained to make sure that proper care and supervision was maintained in compliance at this time.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violations occurred.

There were no deficiencies observed or cited during today's complaint visit.