Complaint Investigation Report

facility staff assisted R1 to the best of their abilities given the strain on overall staffing and available manpower.

Based on interviews conducted, it was learned that the facility administrative team was made aware of the situation surrounding R1. It was learned that the administrative team did take strides in trying to assist R1 as much as possible without infringing on R1's personal rights and those of the other residents around R1.

Based on interviews conducted, it was learned that even though there were accidents and issues of incontinence surrounding R1, this facility, its staff, and the administrative team were informed about the situation and responded accordingly in treating the issue and attempting to maintain overall cleanliness in this facility.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of UNSUBSTANTIATED meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time.