Complaint Investigation Report

de-escalation training. In addition, all facility staff providing care and supervision to the residents in care were trained in Professional Adult Crisis Training (Pro-Act).

It was learned that R1 would often times make up scenarios in R1's mind and tell them to other residents and facility staff depending on R1's mood. These scenarios and events in R1's mind were often times untrue even though R1 truly believed that they took place and were factual in nature.

It was learned that this took place if a certain individual performed something that was not to the liking of R1 on any particular date or time. R1 would then spin this emotion into an event, such as facility staff mishandling R1 physically, and attempt to spread it around to other facility residents and third party agencies.

Based on interviews conducted in regards to this behavior from R1, these allegations of physical harm or abuse would be recanted later on and a heartfelt apology would be given by R1 since it did not take place as stated by R1.

As a result of this investigation, this Department found the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegation may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited during today's complaint visit at this time.