Complaint Investigation Report

It was learned that activity packets were delivered by facility staff to the residents and went door-to-door to achieve this goal. Facility staff attempted to remain present and active in the lives of the residents.

Based on interviews conducted, it was learned that due to the risk for COVID and COVID related illnesses all major community events and gatherings were cancelled. This was true for the gatherings that were usually held for holiday events. One such event was Halloween. Facility administrative staff decided to forego this event and did not host any Halloween related gatherings.

Based on further interviews, it was learned that even though residents were restricted in activities and community gatherings they understood the nature and reasons behind these restrictions. Facility residents felt that this facility was only abiding by the public health orders and accepted that these practices had to be put into place for the safety of the residents and continued health of this community.

This agency has investigated the complaint allegation(s). This agency has found that the complaint was UNFOUNDED, meaning that the allegation(s) were false, could not have happened and/or was without a reasonable basis. This agency has therefore dismissed the complaint.

There were no deficiencies observed or cited during today’s complaint visit.