Complaint Investigation Report

positive staff and residents that were reported to CDSS and the Department of Public Health.

It was learned that facility personnel were required to come to this facility for response testing until clearance from the Department of Public Health. It was learned that facility staff who tested negative were allowed to enter the lobby area and get tested on a weekly basis. On the other hand, positive staff and those who were exhibiting symptoms, were not allowed to enter the facility premises and were tested out in their vehicles as designated staff persons met them out there.

Based on interviews, it was learned that there were not any incidents where facility staff persons broke protocol and entered the premises with a COVID positive test to endanger the facility staff and other facility residents. It was learned that the policies and procedures were followed until the quarantine was eventually lifted by the Department of Public Health.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violations occurred.

There were no deficiencies observed or cited at this time.