Complaint Investigation Report

Based on a review of the forms and documents gathered for this investigation, it was learned that this facility, and its staff, did follow all protocols and guidelines outlined in this facility's mitigation and infection control plan. Facility staff were required to mask at all times within the confines of this facility. Individuals who tested positive for COVID were isolated in their own rooms and facility staff were assigned specific tasks and duties related only to those individuals. Timelines were put into place before infected individuals were considered to be symptom free and eventually allowed back out to interact with other facility residents and staff.

It was learned that this facility was cleared by San Joaquin County Public Health and has not had another COVID positive case since 11/17/2022.

This agency has investigated the complaint allegation(s). This agency has found that the complaint was UNFOUNDED, meaning that the allegation(s) were false, could not have happened and/or was without a reasonable basis. This agency has therefore dismissed the complaint.

There were no deficiencies observed or cited during today’s complaint visit.