Complaint Investigation Report

392700366-8-5-2022-27-AS-SDOB-CHCPGT-20220816111851

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/12/2022 and conducted by Evaluator Charlie Yang

COMPLAINT CONTROL NUMBER: 27-AS-20220112104530

Staff are not responding to pull cords timely

Residents are not getting showers due to lack of staff

Unannounced follow up complaint visit made out to this facility on 08/04/2022 by Licensing Program Analyst (LPA) Charlie Yang who was met by the facility designated Administratory Sherri Kimbro.

The purpose of this visit was to revise this LIC 9099 to reflect some changes that were made to the allegations listed above in this complaint investigation.

Even though the investigation was completed and the allegations were deemed to be SUBSTANTIATED, there won't be any deficiencies cited since they were already recorded on a previous complaint with the same allegations.