Complaint Investigation Report

Allegation: Staff did not maintain privacy of resident’s personal information. LPA conducted interviews and record reviews as noted above. Based on interviews and record reviews it was determined that on 6-17-25, a monthly Psychiatry meeting was held at facility via zoom at approximately 3:30pm. During this meeting eight residents, along with Administrator and two other staff members met at facility in a group format. Physician joined this group via zoom call. Based on interview and other documentation, it was revealed that this meeting was intended to greet each resident individually while in the group setting to observe for side effects of medications and later discuss detailed medical information privately thereafter with staff and resident. Based on interview, it was also revealed that during the group zoom call, a resident revealed to the Physician that she experienced a seizure. Due to this occurrence, it was determined that the venue arranged by Licensee resulted in an atmosphere conducive to various medical and other personal information being revealed to unauthorized persons. As a result, the preponderance of evidence standard is met, and this allegation is SUBSTANTIATED.

Citations are issued under Title 22, Division 6. An additional immediate civil penalty of $500 is issued for each fingerprint clearance violation (Total $1000) in addition to citation issued. An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights and LIC 811 provided.