Facility Evaluation Report

Today, 4/13/26 at 11am, an informal meeting was held regarding a recent complaint at Haynes Board and Care. In attendance was Licensing Program Analysts, Noel Wolf Petersen and Kesha Lewis, Licensing Program Manager Liza King, Facility Representatives Administrator Melissa Girardot, Licensee Sandra Haynes, Anna Sims Quality Control at VMRC, and former administrator/current Licensee Cheryl Parker, and Ombudsman Katina Richardson.

The meeting is called regarding the facilities first substantiated complaint in six years of operation. a member of the staff and administrator of record at the time of the incident was found by the LPA Noel Wolf Petersen to be substantially likely to have participated in undignified interactions with a resident, for example a staff calling a resident a bitch. In interviews of staff and residents, multiple statements characterized the member of staff as mean, rude, or overly forceful in tone, corroborating the claim. The department is shocked with the record of the facility being exemplary, and is seeking a robust amount of training to avoid any possible future situation of this kind.

The licensee provided comment about the complaint/LPA: the length of time turning around from the start of the complaint to this meeting was very long, just about 6 months. We will be looking forward and doing our best. Both sentiments are shared around the group.

In addition, Licensee provided comment about changes made since the complaint: