Complaint Investigation Report

LPA interviewed 4 clients and 4 staff members. Based on interview, complainant stated staff hit her in the nose and obtained a black eye. Based on client interviews, 4 of 4 clients stated staff has not physically abused clients. Based on staff interviews, 4 of 4 staff members stated staff has not physically abused clients at the facility. However, Staff #1 (S1) and Staff #4 (S4) observed C1 obtained a black eye. S1 and S4 both stated when staff asked C1 about blackeye, C1 had multiple different stories.

LPA interviewed 4 clients and 4 staff members. Based on interview, complainant stated staff did not threaten her or other clients. Based on client interviews, 4 of 4 clients stated staff do not threaten clients. Based on staff interviews, 4 of 4 staff members stated staff has not threatened any clients at the facility. However, LPA is unable to prove or disapprove if allegation occurred.

Staff member made an inappropriate comment to client.

Based on interview, complainant stated staff member made inappropriate comments to client. Based on client interviews, 4 of 4 clients stated staff has not made any inappropriate comments to clients. Based on staff interviews, 4 of 4 staff members stated staff does not make inappropriate comments to clients. However, LPA is unable to prove or disapprove if allegation occurred.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Administrator and a copy of report given.