Complaint Investigation Report

397005404-7-20-2026-27-AS-LKIG-DW6U2G-20260720151154

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/17/2026 and conducted by Evaluator Kesha Lewis

COMPLAINT CONTROL NUMBER: 27-AS-20260317150212

Staff does not treat resident with respect

On 07/15/2026 Licensing Program Analyst (LPA) Kesha Lewis arrived unannounced to deliver complaint findings for the allegations noted above. LPA called adminstrator and informed them I was at the facility Adminstrator Crystal Hedrick gave permission for a staff member to return to the facility to meet with LPA Lewis and sign the report. LPA explained the purpose of the visit.

Based on interviews with multiple staff members and an attempted interview with residents the allegation Staff does not treat resident with respect is UNSUBSTANTIATED.Therefore, A finding that the complaint was unsubstantiated, means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview and a copy of the report was given.