Complaint Investigation Report

397003771-7-27-2026-27-AS-LKIG-DWQVDD-20260807162036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/11/2026 and conducted by Evaluator Kesha Lewis

COMPLAINT CONTROL NUMBER: 27-AS-20260511092801

Licensee does not ensure staff have required training

On 07/26/2026, Licensing Program Analyst (LPA) Kesha Lewis conducted an unannounced facility visit to deliver findings for complaint for the above allegations. LPA met with Mary Margaret Chappell and explained the purpose of today's visit.

Based on the records reviewed, staff and resident interviews three (3) out of three (3) staff confiremed the training they recieved and four (4) out of four (4) residents confirmed they had not been spoken to or heard any stff speak to residents inappropriately. The allegations above are UNSUBSTANTIATED. A finding of unsubstaniated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, and therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to the facility.