Complaint Investigation Report

397005466-4-28-2023-27-AS-ECUL-CRHRPQ-20230504131215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO AC/SC , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/06/2023 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20230306110047

Mary Margaret Chappell, Executive Director

On 04/28/2023 at approximately 8:30 am, Licensing Program Analyst (LPA) Renee Campbell arrived unannounced to deliver complaint findings for the allegations noted above. LPA met with Mary Margaret Chappell, Executive Director, and explained the purpose of the visit.

Based on Department interviews and record reviews, it was determined that resident1 (R1) had been placed under Conservatorship with San Joaquin County Public Guardian's Office after breaking her hip . R1 was then sent to the facility from the hospital. Initially, R1 had been able to call people and have visitors per witnesses and the complainant according to facility rules. This was changed by the Conservator, not the facility. R1 was barred from having visitors or making phone calls at the Conservators request.

Therefore, based on department record review, we have found that the complaint was unsubstantiated, meaning, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur,

Exit interview completed and a copy of report provided.