Complaint Investigation Report

392701388-9-24-2025-27-AS-LRIS-DNQPGX-20251124101903

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/04/2025 and conducted by Evaluator Kesha Lewis

COMPLAINT CONTROL NUMBER: 27-AS-20250604161942

Facility failed to meet incontinence needs.

On 09/24/2025, Licensing Program Analyst (LPA) Kesha Lewis arirved unannounced to continue the complaint investagation.

Based on observation by LPM during another visit to the facility on 08/28/2025 the allegation the Facility failed to meet incontinence needs is SUBSTANTIATED. The hall in the memory care section of the facility is malodorous. This was cited in the case managment on 08/28/2025. As a result, this allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Exit inter and copy of the report given to RACHELLE REYES.