Complaint Investigation Report

During todays visit 0n 8/28/25 a window in the Memory Care was observed to be broken and a resdients slider was inoperable.

Based on observation and interviews it was determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations is being cited on the attached LIC 9099D. Appeal Rights have been provided and an exit interview with designee Otero was conducted to discuss these finding.