Complaint Investigation Report

394700010-4-22-2026-47-HC-WSCT-DTZT8M-20260512143031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/17/2026 and conducted by Evaluator Yolanda Hankerson

COMPLAINT CONTROL NUMBER: 47-HC-20260317143506

The Home Care Organizations, Home Care Aides are providing medical services.

Enforcement Analyst (EA), Yolanda Hankerson with the Home Care Services Branch (HCSB) conducted an

on-site inspection for the purpose of a complaint investigation. EAHankerson arrived at the business address

for ACCESS SENIOR HOMECARE, INC., and was greeted by the Licensee Preston Miller. The analyst

explained that he was there to conduct a complaint investigation regarding the above allegation and listed

documents that will need to be made available in order to complete the investigation. The requested

documents included training plan for new hires, training course material, statements from staff, and various

personnel records. The evidence obtained demonstrated that medical service are being done by HCO staff

which exceeds licensing authority. Based on Analyst’s observations, interview, and evidence collected, the

preponderance of evidence standard has been met, therefore, the above allegations are found to be

SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 1, Section 1796.12(n) is being citedon the attached HCS 9099D report. Analyst Hankerson concluded the visit with an exit interview and provided a copy of the HCS 9099 and 9099D investigation reports along with appeal rights.