Complaint Investigation Report

Staff member handled resident in a rough manner while in care, based on observations and interviews conducted with R1 and R2, S1, S2 and S3, and collateral contacts, no corroborating evidence was obtained to support the allegation. The administrator and staff denied the allegation, residents interviewed did not report being handled roughly, and the LPA observed staff interacting appropriately with residents during today’s visit.

Staff do not ensure that residents' hygiene needs are met while in care , based on observations and interviews conducted with R1 R2, S1, S2 and S3, and collateral contacts, residents appeared appropriately groomed, wearing clean clothing, and exhibited good personal hygiene. Resident bedrooms and bedding were observed to be clean and free of offensive odors. R2 stated staff frequently assist with changing and personal care. No evidence was obtained to support the allegation.

Based on interviews, record review and observations, the allegations are unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore, the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of the report was given the acting administrator, Joyce Smabunga . No citations were issued per Title 22 regulations.