Complaint Investigation Report

It was learned that R1 was the one mainly cursing and using loud inappropriate language towards facility staff when the conversations started to go against R1's desired outcome.

It was learned that R1 had R1's own personal cell phone and did not allow anyone access to it at this facility. R1 was the sole individual who handled and stored it and no one at this facility, including the other facility residents, even attempted to take it away or mess with it for fear of having to deal with R1's reactions.

It was learned that facility staff did not have to right to remove or not allow R1 from using R1's own cell phone nor have they ever prohibited R1 as well.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violations occurred.

There were no deficiencies observed or cited at this time.