Complaint Investigation Report

that facility staff did prepare meals that were not very spicy since R1 did not really like foods that were very spicy.

It was learned that R1 would mainly stay within the confines of R1's room and did not really come out to engage with the facility staff or facility residents. Facility staff would prepare and cook all of the meals and inform the facility residents when they were served.

It was learned that R1 had a very good appetite when it came to eating and finishing all of R1's meals but that R1 did not eat on a regular basis even with the facility staff insisting that R1 maintain good eating habits.

It was learned that most of the time, R1 would grab a quick snack that was not part of breakfast, lunch, and dinner and retreat back to R1's room to consume it even though all meals were prepared and made available to R1.

Based on a review of the forms and documents, it was learned that R1 received additional funding from the government in order to purchase food items for R1. It was learned that a relative of R1 was the payee who set up the account to send the funds directly to a card that was held only by R1.

It was learned that facility staff did not, or ever had, access to this card held by R1 to use at their discretion to purchase food items for this facility.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violations occurred.

There were no deficiencies observed or cited at this time.