Complaint Investigation Report

392701353-7-11-2025-27-AS-LKIG-DJVSFM-20250724135035

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/22/2025 and conducted by Evaluator Noel Wolf Petersen

COMPLAINT CONTROL NUMBER: 27-AS-20250522111451

TURNING POINT COMMUNITY PROGRAMS- SAGE VILLAGE II

Staff Do not Store Cleaning Chemicals are locked and inaccessible to residents in care

Staff are not Properly addressing pest infestation in the facility

Staff did not provide reasonable privacy to residents in care

On 7/11/25 at 12:30pm Licensing Program Analyst (LPA) Noel Wolf Petersen arrivied unannounced to conduct a complaint investigation regard the above allegations, they were met by program adminstrator Donna Colbert and explained the purpose of the visit.

The LPA observed the cleaning chemicals left unattended in the bathroom at a previous visit, the LPA observed bugs coming out of the drain in the shower at a previous visit, the LPA observed a woman in a paper gown walk from some other changing area into an assessment room at a previous visit. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is(are) found to be SUBSTANTIATED. California Code of Regulations citations were issued on the attached LIC 9099D.

Exit Interview was conducted and a copy of the report was read and given to the administrator. Appeal rights were provided.