Complaint Investigation Report

Facility Admissions Agreement states rate shall be $1350 per month. Section 18, termination of contract, states the agreement will be terminated upon the determination of the resident’s needs and transitions into a higher level of care. Section 9, refund policy, would not apply as administrator repeatedly informed Hospital and SNF she would not be able to provide the level of care needed for R1.

Based on information obtained the aforementioned allegation is SUBSTANTIATED. A finding that the complaint is substantiated means the preponderance of evidence standard has been met, therefore the allegation is found to be substantiated.

Per California Code of Regulations (CCRs) - Title 22, Division 8, the following deficiencies are being cited on the attached 9099D during this visit. A copy of their rights (LIC9058) provided and a signature on this form acknowledges receipt of these rights. Exit interview held and a copy of report provided.