Complaint Investigation Report

LPA Jensen interviewed 4 of 4 residents. 3 of 4 residents advised they always receive any assistance they need in a timely manner. 3 of 4 residents advised they have the ability to communicate with whomever they choose whenever they choose.

LPA Jensen interviewed a San Joaquin County hospice worker and was advised she has no concerns about the quality of care. LPA Jensen also interviewed Staff 1 (S1) who stated that residents are checked every 30 - 60 minutes.

Based on interviews conducted with 4 of 4 clients, 1 hospice worker and 2 staff, the allegation of staff do not respond to resident's requests for assistance in a timely manner has been found to be UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

Based on interviews with 4 of 4 residents, interviews with 2 staff members and a test of the call button, the allegation of staff do not ensure that resident has a way to request assistance from staff while in care is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

An exit interview was conducted and a copy of this report was provided to the administrator.