Complaint Investigation Report

The allegation that the Staff did not follow proper admission procedures, was investigated via record review. In 1 of 2 admission agreements reviewed by the LPA the admission agreement that was missing a refund conditions section and contained prohibited terms: requiring advance notice of termination of the contract regardless to the death of the client.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations is being cited on the attached LIC 9099D. Per Title 22.

An exit interview was conducted, the report was read and a copy given to the staff. Appeal rights were provided.