Complaint Investigation Report

385600064-2-19-2025-14-AS-AMEN-DEQ2TV-20250312174119

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/26/2024 and conducted by Evaluator Audrey Jeung

COMPLAINT CONTROL NUMBER: 14-AS-20240826162856

- Non-resident resided in facility without criminal record clearance

Based on interviews with clients and staff, this allegation is determined to be unsubstantiated.

Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur.

Residents are allowed to have visitors from 8 am to 9 pm. Facility does not permit residents to have overnight guests unless approval is granted by facility management; this policy is acknowledged by all residents upon admission.

A visitor of client #1 was known by staff to have stayed overnight over the summer, on at least one occasion. Client did not seek approval for the overnight guest, nor was staff aware of this, until after the fact. When client #1 allowed a visitor to remain after 9pm, administrator spoke to client and reminded him of the rules regarding visiting hours and prohibition of overnight guests. Modified visitation hours for client #1--12 pm to 5 pm--were imposed.

Despite information provided by clients and staff that a non-resident without criminal record clearance stayed overnight in facility, staff were not aware of the visitor's presence at the time. Therefore, they were unable to prevent the visitor from remaining in facility.