Complaint Investigation Report

Regarding to allegation of facility has insufficient staffing to meet residents' needs- during the initial 10-day complaint inspection on 2/28/22 at 11:15am, LPA and the assistant administrator entered the TV / Dinning room in Memory Care Unit 3B, LPA observed resident #2 (R2) and resident #3 (R3) were watching TV by themselves. Then, LPA observed a staff was going in and out of the kitchen that is located in the dinning room and the dinning is in the same room as the TV room but separated by a wall. LPA observed the staff who was going in and out of the kitchen did not have visual supervision of both residents as the wall was in between the 2 rooms. A few minutes later the same staff completed his/her tasks in the kitchen and left the dinning/ TV room while both residents continued to watch TV in the TV room.

Based on observation and interview during the course of the investigation, this allegation is substantiated.

Based on observation and interview during the investigation, the preponderance of evidence standard has been met. Therefore, this allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties.

Report was discussed with Administrator, and Appeal Rights provided.