Complaint Investigation Report

2. Staff are not providing resident with all his P&I- During record reviews on 9/22/2023, 11/9/2023, and 2/22/2024, P&I money for all four residents was accounted for and properly documented. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

3. Staff did not allow resident to sit in common area - During interview, staff stated that residents are allowed to sit in the common areas. During multiple facility inspections, LPA has observed residents seated in the common areas upon arrival to the facility. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. A copy of the report was provided to the licensee via email.