Complaint Investigation Report
Allegation: Staff do not provide resident with housekeeping services.
The details of the complaint alleged that facility staff is not cleaning (R#1)’s room.
On July 12, 2025, at approximately 2:00 PM, during a Health and Safety check of the facility, LPA Iniguez, along with (A#1), toured the premises. (6) residents' rooms were selected at random for inspection, and LPA Iniguez observed that the rooms were maintained in a clean and orderly manner.
On July 12, 2025, at approximately 9:00 a.m., during the records review, LPA Iniguez observed (PR#1)’s Service Agreement dated:8/23/2018. LPA Iniguez noticed that in the Service Agreement, it is written that part of the standard services provided by the facility are the following: Weekly linen laundry services and cleaning of apartments. Additionally, LPA Iniguez observed copies of the Facility Housekeeping schedule. LPA Iniguez noted that the schedule lists all residents’ rooms in the facility to be cleaned every week by the housekeeping department.
On July 12, 2025, at approximately 10:00 AM, during an Interview with the Assistant Executive Director (A#1), he stated that their housekeeping department cleans the residents’ rooms; they are under the direction of the housekeeping director. Additionally, (A#1) stated that the housekeepers clean the residents’ rooms once a week, including (PR#1)’s rooms, as included in their service agreement. In case they need more, a service fee will be included as part of their care plan. Moreover, (A#1) stated that to his knowledge, housekeepers had never failed to clean (PR#1)’s room or any other resident in care.
On July 12, 2025, at approximately 11:00 AM, LPA Iniguez was not able to spoke with (R#1) since they have passed away.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction