Complaint Investigation Report

It was discovered that R1’s hearing aid, fitted sheets, and clothing were missing. The facility was unable to locate the missing items. It was discovered that the facility offered to replace the missing items. According to Executive Director, Business Office Coordinator (BOC) had contacted Corporate to see if a check was delivered to Complainant. At the time of opening the complaint there had been no reimbursement for the items. Since the complaint has been opened, facility has provided reimbursement for $54.80 on 10/14/2021.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of regulations, Title 22, Division 6, Chapter 8 are being cited on the attached LIC9099D.

An exit interview was conducted with Sherrie Kuar, Executive Director, and a copy of this report will be provided to the facility via email.