Complaint Investigation Report

The Department reviewed R1’s admission agreement. In the section change in care services under assessment/service plan indicates the Terraces of Roseville will perform an assessment of your needs annually or as needed and will invite you and your family to participate (at least annually) in selecting and designing an appropriate care program from you. In the section change in services, indicate if the Terraces of Roseville determines, through the assessment, that you require additional services or a different care program than the one in which you are participating, you agree to the additional services or care program appropriate to your needs. The rate for the new service or care program shall apply immediately. The Community will give you written notice of a care change and any corresponding rate increase within (2) business days after providing newly assessed services.

The Department conducted interviews and received statements from a total of three (3) facility staff. Interview with Resident Care Director (RCD), Kristina Wardlow, indicated assessments is conducted on new residents, residents with change of condition, and residents who return from a Skilled Nursing Facility. RCD listens to residents’ complaints and concerns regarding medical needs and care needs and incorporate that in their assessment if necessary. According to RCD, resident’s responsible party will be notified when there is a change in the level of care assessment because it changes how much they pay. If resident can make their own decision, then RCD wouldn’t inform family members because resident can manage on their own.

This agency has investigated the above listed allegations. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred therefore, we have found the allegation(s) to be UNSUBSTANTIATED .