Complaint Investigation Report

315920037-7-8-2025-59-AS-KHOS-DJKNTF-20250714104441

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/15/2025 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20250515100934

Staff did not treat residents with respect

Staff is not able to communicate with residents

On 7/8/25, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with xxx xxx.

LPA conducted records review and extensive interviews.

LPA is unable to find and or meet the preponderance, per policy.

During inspections no pests were observed and Administrator denied that there has ever been a pest problem.

Residents interviewed stated they had not recalled having been spoken to harshly.

Mold was not observed by LPA to be present on surfaces.

During past and recent inspections, LPA observed staff to have adequate language proficiency to communicate with residents.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.