Complaint Investigation Report

Although no refund was owed under the agreement, the facility offered and issued a $750 courtesy refund, which the responsible party accepted in writing. Based on the evidence reviewed, the facility complied with contractual and regulatory requirements. The allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

Exit interview conducted and copy of report provided.