Complaint Investigation Report

Staff did not allow a resident to leave the facility.

Interviews conducted indicated that Resident R1 is allowed to leave the facility with assistance. Interviews with resident R1 indicated that R1 is happy at the facility but does want move back home or with R1’s son. R1 is currently in the process of moving back home. Records reviewed indicate that R1 is able to leave and currently has a conservatorship in place to monitor when R1 is able to leave the facility. Therefore, the allegation staff did not allow a resident to leave the facility is unfounded.

Staff did not prevent a resident from using foul language towards another resident in care.

Interviews with staff indicated that none of the residents in care use foul language towards another resident in care. Staff monitor all residents during meal times and activities to ensure a calm community atmosphere. Interviews with residents in care indicated there has been no use of foul language from residents or staff. Therefore, the allegation staff did not prevent a resident from using foul language towards another resident in care is unfounded.

Staff did not allow a resident to have a visitor.

Interviews conducted with staff indicated that Resident R1 was allowed to have visitors at the facility. Documents reviewed indicated that facility visitor log was signed by visitors visiting R1 at the facility for different dates and times. Observations made indicated that visitors are allowed to enter the facility during visiting hours set by the facility and agreed upon within the admission agreement. Therefore, the allegation staff did not allow a resident to have a visitor is unfounded.

Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted. Copy of report was given to facility.