Complaint Investigation Report

Staff did not ensure resident's incontinence care needs were properly met

In review of records and interviews, care staff were ensuring that resident (R1) was being checked on or being changed every two (2) hours R1’s needs and service plan. According to R1’s assessment completed on December 12, 2024, staff were responsible to “assist with toileting according to schedule, need and requests”. Based on records reviewed and interviews, care staff ensured that R1’s incontinence care needs were appropriately met.

Facility has insufficient staff to meet the care needs of residents in care -

Interviews indicate that there is sufficient staffing to meet the care needs of the residents. Staff are able to address resident needs in an efficient and timely manner. Observations indicate that staff are available to ensure that residents needs are being addressed either by seeing a need or the call button system.

Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.