Complaint Investigation Report

315002798-6-30-2026-59-AS-TORZ-DVUQ4H-20260710115023

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/23/2026 and conducted by Evaluator Graham Gunby

COMPLAINT CONTROL NUMBER: 59-AS-20260123102832

Staff did not answer residents' call buttons in a timely manner.

Licensing Program Analyst (LPA) Graham Gunby arrived on 06/30/2026 to deliver findings to a complaint the department received on 01/23/2026. LPA met with Executive Director, Angelique Doyle, and explained the purpose of this visit.

During the interview process, the Executive Director and carestaff that worked with the resident were interviewed. The resident was not interviewed, as R1 and R2 has moved. Documents received and reviewed were the average call button times. The administrator and staff persons reported that they typically respond to call button times within 5-20 minutes. It was reported that if one of the staff persons are busy with one resident, they will radio to another staff person to assist and respond to a second resident. Staff indicated that they work well together to try and meet all resident’s needs in a timely manner. The administrator stated that the average response time is between a 5-20 minute time frame. The call logs showed staff responding to call buttons in a timely manner.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted and a copy of the report was provided to Executive Director Angelique Doyle.