Complaint Investigation Report

315920179-6-30-2026-59-AS-LMUZ-DWDVKJ-20260727163024

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 2525 NATOMAS PARK DR STE 270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/19/2026 and conducted by Evaluator Bethany Mirlohi

COMPLAINT CONTROL NUMBER: 59-AS-20260519111314

Staff did not ensure client was spoken to in an appropriate manner

Licensing Program Analyst (LPA) Bethany Mirlohi arrived unannounced to deliver complaint findings. LPA spoke licensee Shawnette Etheridge over the phone and met with care staff during today’s inspection.

LPA investigated allegation during complaint # 59-AS-20260407143246. LPA interviewed relevant parties, clients, and staff. Relevant party stated they overheard staff calling C1 inappropriate and derogatory names. LPA interviewed C1 in which they stated staff called them inappropriate names. LPA interviewed staff, in which they stated they have never called C1 inappropriate or derogatory names. Staff reported at the time C1 had escalated behaviors and calling staff derogatory names. LPA interviewed 3 other clients in care, and no one reported that staff have called them inappropriate names. Clients reported they have heard C1 calling staff inappropriate names. LPA interviewed regional center, and they have no concerns with the facility at this time. Due to the information gathered, LPA finds allegation to be unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Copy of report provided.