Complaint Investigation Report

LPA investigated allegation, “Staff do not provide adequate amount of food to resident”. LPA interviewed relevant parties, clients, and staff and conducted a facility tour. Relevant party stated they have observed that C1 is being served small portions, and there is expired food in the facility refrigerator. LPA interviewed C1 in which they stated staff have been providing them with small portions and C1 reports they are hungry frequently. C1 showed LPA a photo of their breakfast which consisted of 1 sausage patty and small portion of fruit. LPA interviewed 3 additional clients in which they stated they are provided sufficient amount of food and do not go hungry. LPA interviewed care staff in which they stated they provide 3 meals and snacks throughout the day. Staff stated they provide 2 nd helpings of foods if clients request it. LPA toured the facility kitchen, and food storage and found 2-day perishable and 7-day non-perishable. Due to the conflicting information, LPA finds allegation to be Unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.

Exit interview was conducted and copy of report provided.