Complaint Investigation Report

315920211-10-23-2025-59-AS-MSEY-DNAMEA-20251110083227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/07/2025 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20251007163437

Staff refusing to pick up resident’s medication.

On 10/23/25, Licensing Program Analyst (LPA) Kevin Mknelly LPA Mknelly arrived and met with designee to deliver investigation findings.

LPA reviewed resident records, facility records, and conducted interviews.

LPA finds that facility met Tittle 22 requirements.

R1 was reportedly requested to ask family to pick-up medciations. Medciation supply had not run out at that time. Family did pick-up R1 pain meds and gave them to R1. R1 is designated by their physician as being capable to administrer PRN medications and is not self administering pair medication. Facility staff picked up and centrally stored R1's additional medication. R1 did not have any missed medication due to lack of availablilty.

This agency has investigated the above complaint allegations. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and report provided.