Complaint Investigation Report

317005900-6-30-2026-59-AS-TORZ-DVUPZC-20260710114519

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/13/2026 and conducted by Evaluator Graham Gunby

COMPLAINT CONTROL NUMBER: 59-AS-20260313122216

Resident is being charged for services not provided

Licensing Program Analyst (LPA) Graham Gunby arrived on 06/30/2026 to deliver findings to a complaint the department received on 03/13/2026. LPA met with Executive Director, Sheri Kimbro, and explained the purpose of this visit.

During the investigative process The Department conducted document review, interviewed staff and relevant parties. R1 provided the facility with a 30-day termination notice on 01/01/2026, moving out on 01/31/2026. R1's account was charged $3,600 on 02/01/2026. The facility returned the Feburary charge on 03/14/2026.

Even though R1's account was charged, services were not provided and a refund was given to the resident.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted and a copy of the report was provided to Executive Director Sheri Kimbro.