Complaint Investigation Report

Staff speaks inappropriately at residents

Based on interviews with staff and residents to conduct the investigation. LPA interviewed staff and Executive Director in which they stated they have not observed staff talking inappropriately to residents. LPA interviewed relevant party in which they stated current staff do not talk inappropriately to residents but in the past staff have spoken to residents in appropriately. Relevant party was unable to give names of staff or specific incidents. Due to the information gathered LPA finds allegation to be UNFOUNDED.

Staff do not respond to residents call buttons in timely manner

Complaint alleges that Staff are not answering residents' call buttons in a timely manner. Based on an observation of facility records, LPA could not prove or disprove the allegation. On 12/18/2025 LPA reviewed call button logs and observed staff are responding to call buttons within a timely manner. In addition, LPA conducted interviews and learned of no concerns as it relates to answering of the call bells in a timely manner. LPA could not corroborate the allegation, therefore the LPA finds allegation to be UNFOUNDED

Staff are handling residents in a rough manner

Based on interviews that was conducted with residents, residents stated that they did not witness staff handling residents in rough manner and they were satisfied with staff's care at the facility. Staff interviewed stated that they have not observe other staff being rough with residents in any manner. Staff interviews indicated that staff treat all residents with respect and dignity and work at facility in a professional manner. Furthermore, department did not observe any kind of bruising, body marks or any other injury related to staff being rough with residents in facility’s records and documentation. Based on gathered information, this allegation was found to be UNFOUNDED.

A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of this report has been provided to facility.