Complaint Investigation Report

Interview statement received from Complainant indicated, the facility has only one (1) caregiver providing care to thirty (30) residents. The Department interviewed and received statements from a total of three (3) facility staff from the Memory Care Unit. Through interview statements received from facility staff it was discovered the facility had hired staffing agency to cover shifts. The Department had received and reviewed facility’s employee timecards. In September of 2021 the employee timecards display one (1), caregiver was assigned to work a shift, two (2) agency staff were paid to cover shifts, and one (1) Med-Tech is always on the floor.

This agency has investigated the above listed allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred therefore, we have found the allegation to be UNSUBSTANTIATED .