Complaint Investigation Report

317005900-8-30-2024-59-AS-MSEY-D8XUEC-20240909153055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/12/2024 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20240612085306

Staff did not ensure that resident's bathroom was clean and sanitary.

On 8/30/24, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with Director, Jessica Sanders.

LPA conducted records review and interviews.

LPA is unable to find and or meet the preponderance, per policy.

LPA conducted visits on 6/18/24 and 8/30/24. On 6/18/24 R1 was unavailable for interview. R1 was interviewed today. The complaint was regarding an incident that occurred on 6/11/24 where R1 had a medical emergency and went to the hospital. At change of shift, while R1 was in the hospital, staff from the next shift was tasked with cleaning R1's bathroom. The bathroom was cleaned before R1 returned.

In an interview with R1 on 8/30/24, R1 stated satisfaction with cleaning assistance provided for him and his room.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with administrator.