Complaint Investigation Report

315002794-1-8-2024-59-AS-MSEY-CZDTUW-20240111140258

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/03/2024 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20240103161434

Facility staff are denying resident of receiving medical care

On 1/8/24 , Licensing Program Analyst (LPA) Kevin Mknelly LPA Mknelly arrived and met with Administrator to investigate the complaint and to deliver investigation findings.

LPA interviewed resident R1, who was the subject of the complaint.

LPA finds that facility met Tittle 22 requirements.

R1 stated that this complaint should never have been filed. R1 stated that they are receiving assistance for all of their needs. R1 makes their own medical appointments and facility staff always assist with transportation as needed. R1 stated that they felt that a hospital employee must have misunderstood what was said over the phone. R1 stated that they feel safe at the home and that they feel well enough that they wish to pursue a return to living independently at home. R1 stated that Police and Ombudsman have investigated also and R1 has told them all that he is fine.

This agency has investigated the above complaint allegations. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and report provided.