Complaint Investigation Report

Facility staff did not interact with resident with dignity and respect- Interviews conducted found staff were at times frustrated when working with R1. A statement by S1 made to R1’s responsible party regarding the challenges of working with R1. However, S1 denied making derogatory statements to R1. Therefore, as these allegations were not corroborated and witnessed by others, this allegation is unsubstantiated.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.