Complaint Investigation Report

LPA interviewed administrator in which he stated staff did inform reporting party that resident needed to purchase their own covid test. LPA reviewed facility infection control plan and policies. LPA observed the following, “Oakmont will perform testing for residents in the following situations: Within 48 hours after the development of COVID symptoms". Due to the information gathered LPA finds allegation to be SUBSTANTIATED.

LPA investigated allegation, “Staff do not ensure infection control requirements are followed.” LPA interviewed reporting party in which she stated that once resident tested positive, resident was in isolation in their room. There was PPE set up outside the resident room, and staff were made aware that PPE was needed when entering the resident room. Reporting party stated a staff member entered the resident room with no PPE on and delivered resident their meal. LPA interviewed administrator in which he stated a staff member did enter resident room without proper PPE. Due to the information gathered, LPA finds allegation to be SUBSTANTIATED.

As a result of this investigation, LPA finds allegations to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.