Complaint Investigation Report

315920222-6-18-2026-59-AS-TORZ-DVKVE6-20260701162150

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/11/2026 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20260611102742

Staff do not serve residents food of good quality..

Staff do not assist residents with care in a timely manner.

Staff do not adequately communicate with responsible party regarding residents care.

On 6/18/26, Licensing Program Analyst (LPA) Kevin Mknelly conducted an unannounced complaint investigation visit to deliver the findings for the above allegations and met with executive Director (ED), Chad Rgers.

The department received an anonymous complaint which failed to provide specific actionable information (names of those effected, names of staff involved, time line of the allegations or a time period of the alleged events). The reporting party did not provide contact information with which LPA could seek clarifying information.

LPA requested documents establishing them as the new ED be submitted to update the facility file.

LPA discussed the allegations with the ED and business manager. Neither could identify a resident issue brought to their attention that relates to the allegations.

As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.