Complaint Investigation Report

Regarding the allegation that facility runs out of medications, LPA interviewed staff and viewed medications and logs. There have only been a few occasions when the home came close to running out of a medication. LPA learned that these occasions happened generally when a hospice service was late delivering medications that the facility had already ordered from them. On one occasion the delivery person had quit, and the home had to follow up. However, overall the home does well at ordering/reordering medications timely. Allegation is unfounded.

Regarding the allegation that residents may run out of adult briefs/diapers, LPA has interviewed staff and toured the house. All staff denied running out of briefs. Even if an individual has run short temporarily, the facility has a very large "house supply" of extra briefs and wipes in various sizes and types available, stored in the garage. Therefore, if someone runs out, the supplies are requested from the person responsible for replacing (family members or hospice) there are more than enough extras in the house to cover until a new supply is obtained for the individual. Allegation is unfounded.

A finding of UNFOUNDED means that the allegation is false, could not have happened, and/or is without a reasonable basis.