Complaint Investigation Report

315002339-2-8-2023-25-AS-APEZ-CNWLVP-20230210080551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/03/2023 and conducted by Evaluator Sarena Keosavang

COMPLAINT CONTROL NUMBER: 25-AS-20230203144932

Licensee does not ensure that facility property is kept in good repair.

Licensing Program Analyst (LPA) Sarena Keosavang arrived at the facility unannounced 02/08/2023 to open complaint investigation into the allegation listed above. LPA met with staff, Kenny Singh, and explained the purpose of the visit. LPA ensured Personal Protective Equipment (PPE) was worn: Surgical Mask. Additionally, LPA was screened by facility staff upon entering the facility.

LPA observed shared fence with neighbor to be in disrepair. Fence located on side of property had all fallen over. Photographs taken for evidence.

Due to this information CCL finds the allegation to be SUBSTANTIATED. – A finding that the complaint is substantiated means that the allegations is valid because the preponderance of the evidence standard has been met.

Deficiencies are cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and a copy of the report left at the facility.