Complaint Investigation Report

Staff do not ensure that residents' rooms are clean and sanitized.

Licensing Program Analyst (LPA) Cassandra Mikkelson toured the facility during the investigation. LPA reviewed documents pertinent to the investigation which indicated that resident’s rooms are being cleaned and maintained by staff. LPA reviewed work orders placed at the facility for maintenance like carpet and floor cleanings which indicated staff and maintenance teams were cleaning on a regular basis to keep the facility and resident rooms clean and sanitized. The allegation that staff do not ensure that resident rooms are clean and sanitized is unsubstantiated.

Licensing Program Analyst (LPA) Cassandra Mikkelson toured facility during investigation. LPA observed no odors in common areas and hallways. LPA toured multiple residents and observed no odors. Interviews with residents indicated that staff regularly assist with cleaning and help keep each resident’s room clean and free of odors. The allegation resident’s rooms are malodorous is unsubstantiated.

Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.